I moved to New Zealand in 2016 to study, and beyond that there wasn't any one specific reason, honestly. I wanted to get out of my comfort zone, see who I'd be without my family around, figure things out on my own. There was no roadmap for that. Once I finished studying and started job hunting, especially through COVID, I had to network, cold-message people on LinkedIn, and take on whatever freelance work I could find - a mix of IT and social media at the same time, not one and then the other - and slowly build something out of it. That freelance period is what led to my IT Support Specialist role at Fujitsu, which wasn't an easy time to be starting out as an outsider in a new country. But that's also where the real experience came from, not theory, actual hands-on problem-solving under pressure.
Now I'm working remotely from Bengaluru, and it's a strange kind of in-between. It's not quite a return, not in the way people usually mean that. I carry both places with me now, the independence I built in New Zealand, and being home in India.
If anything, that's part of why remote, international work feels right: I've spent years figuring out how to be useful and trustworthy to people who didn't already know me. That's basically the job.
Delivered L1/L2 support to 500+ users on Windows 10/11. Administered Microsoft 365 (Exchange, Teams, SharePoint) and Azure AD - user access, permissions, password policies. Managed device enrollment and compliance via Intune. Handled the full ticket lifecycle in ServiceNow, meeting SLAs. Documented recurring issues and drove process changes that cut ticket volume by 25%.
Deployed and troubleshot hardware - laptops, printers, peripherals - and supported staff onboarding across departments. Maintained accurate inventory and asset labeling, speeding up deployment.
Supported audit teams with variance analysis and reconciliations. Transcribed 1,000+ source documents with a 30% error reduction through careful verification, and prepared datasets for BI reporting.
Built a context-aware chatbot with Dialogflow, integrated with Google Assistant. Engineered backend workflows in Node.js and Firebase Functions, with Cloud Firestore for persistent session memory and NLP components like slot filling and fallback intents.
Worked with a small business owner in New Zealand - given a topic each cycle, then handled the ideas, content creation, and scheduling from there. First-hand experience with what it actually takes to keep a small business’s page consistent, not just theory.
Eastern Institute of Technology, NZ - 2016 to 2019. Also partway through an IBM Systems Analyst Certificate.
Practical, day-to-day experience - not just certifications - with the systems most small businesses already run on.
I’d rather tell you clearly what I do and don’t cover than overpromise and underdeliver.
I keep my client list small enough that nothing - and no one - gets lost in the queue.
You’ll get updates in terms you can actually use, not jargon for its own sake.
Tell me a bit about your business and what's slowing you down.
Get in touch →Remote IT support for small businesses without an in-house IT team.